Contact Us
Have questions about Japanese tea, an order, the cookbook or something you read in Nekko Journal? We are happy to help.
Send a message
Please describe what your message concerns and include your order number if the question is about an order. For tea questions, it helps if you mention the product and how you usually brew it.
Contact Information
Address
Söndrum, Halmstad, Sweden
Response Time
We typically respond within 24-48 hours on business days. During launches and weekends it may take a little longer.
What can we help with?
- Product questions about flavor, caffeine, storage and brewing.
- Order questions about shipping, delivery notices, returns and complaints.
- Press, collaborations or questions about the cookbook and Nekko Journal.
Complaints with photos
For complaints: upload photos of the product and packaging in the contact form, or email the images to [email protected].
[email protected]Common Questions
Before contacting us, you might find the answer to your question in our FAQ.
View FAQ →