Frequently Asked Questions

Japanese flavors often sit naturally alongside Nordic ingredients. Hojicha pairs well with cinnamon and cardamom buns, sencha with smoked salmon or apple pie, and genmaicha with goat cheese on rye crispbread. On the savory side, dashi and soy work as a quiet base under root vegetables, mushrooms, and white fish, and a splash of mirin lifts oven-baked pumpkin or carrots. Start small: swap one thing at a time until the Japanese flavor finds its place in your regular kitchen. More recipes are published in Nekko Journal on an ongoing basis.

We work with carefully selected producers in Japan and import directly from suppliers we trust. Our range is built step by step, with a focus on quality and long-term relationships.

Seal the bag carefully and store tea cool, dry and dark, ideally in an airtight tin. Avoid heat, direct sunlight and strong aromas from spices or coffee. Always follow the best-before date on the package.

We normally pack weekday orders within 24 hours. Delivery within Sweden usually takes 2–4 business days after the parcel leaves us. Fixed shipping is 49 SEK and orders above 500 SEK ship free.

Unopened items can normally be returned under the right of withdrawal. For hygiene and food-safety reasons, opened food products cannot be returned unless there is a complaint. Contact us before sending anything back so we can guide you.

Since we pack and ship your order quickly to guarantee freshness, we can only make changes before your order has left our warehouse. Contact us as soon as possible at [email protected] if you need to adjust anything.

No, we believe in pure flavors. Our three selected tea varieties consist of 100% natural tea leaves without added flavorings or sugar, to let the natural character of the ingredient speak for itself.

Yes, this is just the beginning of our journey. We start with tea as a symbol of everyday rituals, but plan to carefully expand our pantry with more Japanese-inspired ingredients and tools.